Improving Your Interpersonal Skills

Learning Objectives:

• Know the definition of interpersonal skills
• Reviewing the link between emotional intelligence and interpersonal skills
• Understanding the barriers to effective interaction and communication
• Reviewing the strategies that individuals can adopt to improve their ability to overcome these barriers

Learning Outcomes:

Participants completing the course will be able to:

• Adapt your approach to different people through understanding human profiling
• Understand why conflicts happen and how to avoid them
• Learn how to respond tactfully when faced with tension or disagreement
• Use effective influencing skills to positively affect the outcome of every situation
• Develop your people skills to create concord instead of conflict
• Practice assertive behavior that will help control and defuse difficult situations
• Build relationships that will improve workplace harmony, morale, and motivation

Outline:

Understanding Human Relations and Exploring Personality

• People at Work – An Introduction to Organizational Behavior
• Understanding Human Relations
• What We Know and Don’t Know about Personality and Work Behavior

Critical Elements and Principles of Interpersonal Communication

• The Importance of Perception in the Communication Process
• Communication Within the Organization
• Causes of Communication Failure
• Overcoming Communication Barriers
• Body Language and its Significance
• Breakthrough Listening

Understanding Difficult Behaviours

• Understand conflict and why some people can be challenging
• Triggers that provoke negative attitudes and difficult behavior
• Analyze different personality types with a special human profile
• Learn how to handle each unique personality type effectively

Influencing Techniques

• Step-by-step methodology for applying influencing skills
• How to present ideas convincingly and persuasively
• Choosing the right behavior to influence positive outcomes

The Skill of Giving and Receiving Feedback

• Giving Constructive Feedback/Avoiding Negative Feedback
• Receiving Feedback

Understanding Assertiveness

• Potential benefits and pitfalls of being assertive
• Understanding Behaviors: Passive/Assertive/Aggressive
• Managing & supervising assertively

Using Emotional Intelligence to Improve Communications and Develop Relationships 

• Guidelines for best practice of EI at workplace
• Tips for developing EI

Conflict Management

• Shortcomings and Benefits
• Dealing with Conflicts
• Conflict Handling Orientations

Developing Good Teamwork and Building Positive Relationships

• How to make simple but effective attitude changes that reap beneficial outcomes
• Using co-operation and collaboration to increase motivation and teamwork
• How to change people's way of thinking by winning their confidence
• Benefits of building great relationships and winning bonds

Lesson Review